Shipping policy
International & Domestic
New Zealand
NZ Post
2-4 Working Days
Standard - $7.00
Signature - $9.00
Complementary shipping on orders over $250 NZD
Australia – Standard
AUS Post
4-7 Working Days
$10.00
Complementary shipping on order over $350 AUD
Australia – Express
DHL Express Go Green+
1-3 Working Days
$20.00
United States
DHL Express Go Green+
4-5 Working Days
$20 USD
Complementary shipping on orders over $250 USD
United Kingdom
DHL Express Go Green+
4-5 Working Days
$20 USD
Complementary shipping on orders over $200 GBP
Europe
DHL Express Go Green+
4-5 Working Days
$20 USD
Complementary shipping on orders over $200 EUR
Canada
DHL Express Go Green+
4-5 Working Days
$25 CAD
Complementary shipping on orders over $300 CAD
Rest of World
Shipping costs calculated at checkout
DHL Express Go Green+
Shipping Information
All orders are shipped from our warehouse in Auckland, New Zealand. We aim to dispatch orders within 1-3 business days; however, please note that online orders are not processed on weekends or public holidays.
During peak promotional and holiday periods, we appreciate your patience and recommend allowing at least 3 business days for dispatch. Your order is a priority, and we will send it out as soon as possible.
Delivery & Address Details
Please provide a physical delivery address where someone will be available to sign for the parcel during standard delivery hours (9 AM – 5 PM, weekdays).
If the selected courier offers a non-signature delivery option, please note that Longform is not liable for lost or stolen parcels if you authorise the courier to leave your order unattended.
Double-check your shipping details at checkout. If an error is made, we cannot guarantee changes can be processed in time. If you need to update your address, please email care@longform.co immediately, and we will do our best to amend it before dispatch.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with all relevant tracking information. The tracking number associated with your order will be in your client account and on the website of the relevant shipping carrier. During peak periods, please allow for additional processing time due to high order volume. Delay may also occur when waiting for payment authorisation, product availability, or customs processing.
Tax and Duties
International Orders: Customs Duties and Taxes Policy
All orders are shipped from our warehouse in Auckland, New Zealand. Orders shipped within New Zealand will not be subject to customs duties or taxes.
For all orders outside New Zealand, customs duties, taxes, and other import charges may apply. These fees are determined by the destination country's customs authorities and are beyond our control. Such charges are separate from GST and are the sole responsibility of the customer. We do not take responsibility for import duties, taxes, or other charges at the recipient's end.
Fees vary by country, and we recommend checking with your local customs office before making a purchase. By law, we must declare the full value of the order on the package, and we cannot label shipments as gifts to bypass customs charges. Orders exceeding your country's current tax threshold will be subject to taxes and duties when processed through customs. These taxes and duties will be calculated by your local customs agency and will be the sole responsibility of the purchaser.
The full shipping cost to send a parcel may also be included in the total value of the package, even if shipping was provided free of charge. Since we subsidise shipping costs (free shipping order), customs may use the true shipping cost for valuation purposes.
If an order is refused due to customs charges, the return shipping costs, and a refusal fee will be deducted from any refund issued. Couriers may contact customers to arrange payment for customs fees before delivery. Failure to pay these charges may result in the return of the order, incurring additional costs for the customer.
Shipping timeframes may vary depending on your local customs agency. Unfortunately, this is beyond our control.
For further details on potential customs charges, please consult your local customs authority before placing an order.